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Information about how to search and register for events, retrieve certificates, and maintain your user account.

 

 

Getting Started FAQ

Q: Do I need a new account or password? 

A: No, you can use the same Region 10 account and password, if you had one before.

However, you MUST update your profile the first time you enter the new workshop system, so that we have all the necessary information to serve you.  You will be automatically redirected to the Edit Profile application if your profile is incomplete. 

If you forgot your password?  Go to the password reset page.

Don't have an account yet?  It takes just a minute to create one.


Q: Why do events have prices on them now, when they used to be free?

A: More than likely they are still free for you, but be sure to sign in first. The new system automatically applies discounts based on your organization's memberships, but you must sign in first to see the updated price, and you must have the correct organization set in your user profile.

 

Q: Are my past workshop certificates and course history still there?

A:  Yes, all course history from the old system was retained.  In fact, we restored all available course history, so you may find more workshop records than you had before.  Sign in, then click on "Registration History/Certificates" on the left menu, then click on the "Historical Certificate" tab.  Note that certificates will be under the account (email address) with which they were originally earned, unless you have contacted the help desk before to update them.

 

Q:  Is there a way to be notified by email of future workshops in specific areas of interest?   

A: Yes, use the new Subscriptions feature.   Click on "Subscriptions" on the left hand menu, then select your areas of interest.  You will receive email notification when a new workshop in that subject opens.

 

Q:  I received a message that I am using an unsupported browser? 

A:  Most browsers, including Safari and Edge, should work, but the application is only certified for use with Google Chrome and Internet Explorer.  Region 10 recommends Google Chrome - it is available on every Mac, PC and mobile platform, including iPhone. 

 

Q: I received an email that I was on the waitlist for an event and had 24 hours to register - is this a new feature? 

A: Yes, the new system automatically emails waitlisted registrants when a seat becomes available for an event, and you have 24 hours (excluding weekends) to complete registration.  Otherwise, you may lose the seat. 

 

Browse additional help topics below, or to the left.

For additional assistance, contact the Region 10 Help Desk at 972-348-1234 during business hours or file a ticket online.

Help Topics

 

 

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